Our approach, safety and service standards

Our 8-step process

1. Customer enquiry

   You contact us by WhatsApp or phone. A photo often lets us give early advice.

2. Site inspection

   We survey the property, surroundings and conditions that favour pests.

3. Pest identification

   We confirm the species, because biology determines the right method.

4. Assessment

   We assess how widespread the infestation is, its causes and the risks.

5. Treatment planning

   We choose methods and products and give you a written quotation.

6. Responsible treatment

   A trained, equipped team applies treatment according to the product label.

7. Safety instructions

   You receive written precautions and re-entry guidance for that treatment.

8. Follow-up and monitoring

   We return to check results where the treatment plan requires it.

Integrated Pest Management (IPM)

IPM combines inspection, monitoring, hygiene, proofing, and targeted treatment. Pesticides are used where and when they are needed, rather than as a routine blanket spray. The result is more reliable control with less chemical in your home or premises.

Suppression, elimination and prevention

Some problems can be eliminated from a building, such as a localised bed bug infestation that is treated and followed up. Others can only be suppressed and kept under control, such as cockroaches from shared drains, flies from nearby waste or mosquitoes from neighbouring properties. We tell you honestly which applies to your situation, and what prevention will keep results lasting.

How we compare

Responsible pesticide use

• Products are chosen for the target pest and the place being treated, and must be registered or otherwise legally authorised in Pakistan for that use.
• Every application follows the manufacturer's label: dose, method, site and precautions.
• Our team wears protective equipment suited to the product and the task.
• Food, drinking water, utensils, toys, animal feed and aquariums are removed or covered before treatment.
• Children, pets and other occupants follow the precautions we give for that specific treatment.
• Re-entry time depends on the product, formulation, ventilation and surface. We tell you on the day, rather than using one fixed time for every job.
• You receive written post-treatment instructions.

Standards we work to: the WHO guidance on pesticide use for vector and public health pest control, the FAO/WHO International Code of Conduct on Pesticide Management, the WHO hazard classification of pesticides, and Integrated Pest Management (IPM) principles, together with Pakistan’s pesticide law. See the standards we follow →

Standards we follow

Our safety and application procedures are based on international public health standards that our founder applied for 17+ years in WHO-aligned malaria and vector control programmes. We follow these standards in our own work; this is not a claim of certification or endorsement by WHO, FAO or any other organisation.

• WHO: Pesticides and their application for the control of vectors and pests of public health importance. Guidance on choosing and applying public health pesticides safely and effectively.
• WHO: Indoor residual spraying operational manual and WHO guidelines for malaria vector control. Standards for IRS preparation, spray technique, supervision and community safety.
• WHO Recommended Classification of Pesticides by Hazard. We take the hazard class into account when choosing products, preferring lower-hazard options in homes, schools and hospitals.
• WHO specifications for vector control equipment. Calibrated, well-maintained sprayers so the label dose is applied evenly.
• FAO/WHO International Code of Conduct on Pesticide Management. Responsible use, protective equipment, safe storage, transport and disposal of containers.
• Integrated Pest Management (IPM) and Integrated Vector Management (IVM). Inspection, monitoring, sanitation, proofing and targeted treatment, with pesticides only where needed, and insecticide resistance management.
• Pakistan law. Pesticides must be registered under the Agricultural Pesticides Ordinance 1971 and its rules, and used as the registered label directs.

Resistance management

When the same insecticide is used again and again, the insects that survive breed and the product stops working. This is a major problem in malaria and dengue control worldwide. We plan treatments to rotate modes of action where appropriate and to combine methods (baits, larviciding, proofing, sanitation) so that treatment keeps working.

Service standards

• Food, water and utensils covered or removed before any spraying.
• Protective equipment worn by our team, suited to the product and task.
• Team members who speak Urdu and Pashto.
• Empty containers taken back for disposal in line with the label and local rules.
• Clean-up after treatment.
• Written report after every visit for schools, hospitals and businesses.

Our guarantee

Termite treatments include a written guarantee. If termite activity returns in the treated area during the guarantee period, we inspect and re-treat that area at no charge. The guarantee period and conditions are written on your quotation before work starts.

For other services, follow-up visits are included where the treatment plan requires them, and are stated in the quotation.